Best Broadband Customer Service in 2023

Sep 8, 2023

Discover ComCom's top broadband and mobile customer service rankings!

The Commerce Commission unveils fresh New Zealand broadband and mobile customer service rankings in the first half of 2023.

The latest rankings, based on six months of data from New Zealand customers, reveal varying performance among providers, with room for improvement across the board.

Here are the New Zealand Residential Broadband Rankings for January to June 2023:

Skinny currently leads the league, excelling in most mobile and broadband areas, although it falls short in broadband customer service staff helpfulness and knowledge.
Contact Energy outperforms traditional telcos in broadband satisfaction and staff helpfulness, while One NZ (formerly Vodafone NZ) ranks low in most categories, except for the speed of resolving broadband issues.

Here are the New Zealand Residential Mobile Rankings for January to June 2023:

The Commerce Commision’s rankings are to help you pick the ideal broadband and mobile provider by balancing cost and quality, with monthly updates for the next six months to track improvements. The rankings can be found on the Commission’s website here.

Thinking of switching broadband or mobile plan?

Head to Broadband Compare and Mobile Compare to effortlessly explore a wide range of plans and providers that suit your needs, ensuring you get the best value for your money!

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