We know that Christmas and New Year can be a busy time of year! It’s also a time when many people get stuck into ‘life admin’ and start planning for the coming year, looking at finances, budgeting and life goals.
If saving money on your utility bills in the New Year is on your list, then you can relax. You can, of course, use the comparison tools on our websites 24/7 to compare plans and save.
If you would prefer a more personal touch, our customer service team will be available on the phone or through chat in the lead up to Christmas and then in New Year.
The 2Degrees contact centre is open daily through the festive season from 8am-10pm. Please note wait times may be longer on the statutory holiday days.
Compass’ office will be open from 9am until 5:30pm between Monday, 21st of December 2020 and Sunday, 10th of January 2021.
They will resume their normal hours from Monday, 11th of January, 2021.
Electric Kiwi contact centre will be open daily through the festive season and their faults team will be available 24/7 through the festive period.
Farmside’s Customer service team are available at the following times with normal hours resuming on 5 January:
Friday 25 December: closed
Saturday 26 December: closed
Sunday 27 December: 9am-530pm
Monday 28 December: 9am-530pm
Tuesday 29 December: 9am-530pm
Wednesday 30 December: 9am-530pm
Thursday 31 December: 9am-530pm
Friday 1 January: closed
Saturday 2 January: closed
Sunday 3 January: 9am-530pm
Monday 4 January: 9am-530pm
Megatel will be closed 24th Dec - 5th Jan.
Powershop’s contact centre will be open daily through the festive period, but closed on the statutory holidays:
Christmas Day - 25 December
Boxing Day - 26 December (Monday 28 December)
New Years - 1 January and 2 January. (Monday 4 January)
Primo will be closed on public holidays and open 9am till 5:30 pm, Monday to Friday.
Pulse Energy’s Customer Care team are available Monday to Friday from 8am-5pm (excluding public holidays).
Skinny’s Customer Care team are available Monday - Friday from 8am to 7pm, and from 9am to 5:30pm on weekends and public holidays.
Slingshot’s Customer Service team are available Monday to Fri: 8am - 8pm and Saturday 8am-5pm. Their team area available 10am-5pm on Sunday, Easter Saturday and Public Holidays.
Stuff Fibre’s Customer Service team is available to take calls from 8am to 7pm Monday to Friday, and 9am to 5.30pm weekends and public holidays.
Vodafone’s Customer Support are available Monday to Friday: 8am–8pm and 8am-6pm on Saturday, Sunday and Public Holidays.